Frequently Asked Questions

Our staffing levels are tailored to residents' needs, with teams and skill mixes adjusted as those needs change.

A wide variety! From bingo, crafts, and movie afternoons to gardening, shopping trips, barge trips, and café visits. Activities are based on personal preferences, with monthly planners and newsletters to keep everyone informed.

Absolutely — but always with respect for personal choice. Residents can join in as much or as little as they like.

Yes! We have two visiting hairdressers and a podiatrist (currently £25). Residents can also enjoy our relaxing therapy room, complete with nail care and hand massages.

Yes — photos, ornaments, and small furniture are all welcome. We just ask for no rugs, for safety reasons.

Anytime! We just try to keep mealtimes calm and organised — but you're very welcome to join your loved one for a meal.

Of course — whatever suits them best.

Yes, whether that's gentle encouragement or full assistance.

No problem at all — our chef is happy to prepare alternatives. There are always two options at mealtimes.

Yes — our skilled and compassionate team will support both residents and families every step of the way. Find out more about our palliative care.

Dementia care is specialist residential care designed for people living with dementia. It goes beyond standard nursing care to provide a safe, structured and stimulating environment — with a focus on maintaining dignity, independence and quality of life for as long as possible.

Our dedicated dementia unit on the top floor is designed for residents living with more advanced dementia. Please get in touch to discuss your loved one's specific needs and we can advise whether Broxburn is the right fit.

Our top floor provides a safe, secure and thoughtfully designed environment. With input from world-renowned dementia expert Professor June Andrews, the space is fully dementia-friendly — from layout and lighting to colour contrast and wayfinding.

Our team is specially trained in dementia care, and we have a dedicated dementia specialist among our senior staff. Training covers understanding dementia, communication techniques, person-centred care and how to support both residents and their families.

Activities for residents with dementia are carefully tailored to their abilities and interests. We focus on meaningful, familiar activities that promote engagement and wellbeing — from gentle exercise and music to reminiscence activities and visits from Oakley, our Trainee Resident Relations Officer.

Palliative care is specialist care focused on providing comfort, dignity and support for people living with a life-limiting illness. It is not about hastening or postponing death, but about ensuring the best possible quality of life — managing pain and symptoms, and providing emotional and practical support for both the person and their family.

For many families, a care home provides the right balance of professional clinical care and a genuinely homely environment. Your loved one will be cared for by a team who know them personally, in surroundings that have become familiar — with family welcome to visit throughout the day. Every situation is different, and we are always happy to talk things through with you.

We work closely with families every step of the way, ensuring that both residents and those closest to them feel supported, heard and never alone. Our team is always available to talk, answer questions and provide reassurance.

Visitors are welcome throughout the day. During palliative care, we understand that being with your loved one is what matters most, and we will always do everything we can to accommodate your family.